Return and Refund Policy

We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

  1. Are not of merchantable quality;

  2. Are not fit for its purpose;

  3. Do not match the sample.

You should return your goods within a reasonable time if 1-3 above occurs and provide Us with:

  • Proof of purchase by producing the original Tax Invoice or other form of proof such as proof of payment. Your Tax Invoice will be provided on despatch from a Store.

  • The Goods listed on the Tax Invoice with all original packaging and manuals enclosed

  • Suitable ID to identify you as the original purchaser; and

  • Details of the fault or issue with the product and that the fault or issue was not caused by you.

  • All refunds for an online web sale are made via Plascare. Credit Card or PayPal funds will then be refunded back to the customer’s account. This process may take up to 7 business days to occur.

  • Credit Card and EFTPOS payments will then be refunded back to the customer’s account. This process can be actioned in store immediately. We reserve the right to charge an administration fee to cover our reasonable costs in respect of your order if you cancel your order.

  • In both instances the customer must present themselves to the relevant store in person with all necessary documentation (tax invoice, web order ID, suitable ID and the product /s in question).

Subject to the Act non-returnable Items include, but are not limited to:

  • Items that are severely damaged or abused

If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify Us immediately.

If you notice damage to a Product after delivery, you should notify Us immediately and We will arrange for return of the product in accordance with these terms and conditions.

You will be liable for any costs incurred relating to delivery, where the Products have been delivered to you, unless the product is found to be faulty or damaged.

You must also return your original purchase in an “as new” order with all original packaging and manuals enclosed to receive a full refund.



Plascare (Aust) Pty. Ltd.


30 Culverlands Street

Heidelberg Heights

VIC, 3081


T: (03) 9458-5118

F: (03) 9817-2714